Zyeah Intelligence has a stable and efficient team of technical engineers, most of whom come from internationally renowned high-tech companies with years of industry experience and broad perspectives. At the same time, we have maintained close cooperation with several well-known enterprises such as HiSilicon chips, Maoshuo power supply, Philips, Osram, and Korui, in order to timely combine the latest lighting technology with the company's intelligent technology for customized production.
Technical support services for installation and debugging of lighting fixtures: After the company's products are sold, guide the demander to install and debug them until the products operate normally.
After product installation and debugging, our company's technical personnel provide technical training to relevant departments of users to ensure the normal use of lighting fixtures and software and extend their lifespan.
The company has set up dedicated after-sales service teams in various provinces, with 15 professional technical personnel and service vehicles, to provide timely and efficient services for your unit. In case of product problems, respond within half an hour and provide 24-hour on-site service to ensure the normal use of the product.
Our service personnel shall provide on-site service within 24 hours upon receiving a call or message requiring service, and in special circumstances, it shall not exceed 72 hours.
Our service personnel will regularly (no more than two months) or irregularly provide telephone or on-site follow-up services to units using our products, and can also cooperate with your unit's needs for on-site visits.
If the product malfunctions, your company can directly mail the faulty product to our company. We will send out the repaired product within 24 hours of receiving it, along with a testing report.
There are 35 service centers and over 100 service outlets nationwide, with over 300 market and technical service personnel. All products nationwide enjoy joint warranty services.
